To strengthen the security of ATM services as mandated by HKMA, if you would like to continue the overseas ATM cash withdrawal service on or after 1 March 2013, you must activate the function in advance.

Yes. If you withdraw cash at ATMs through non-"JETCO" network (such as PLUS, CIRRUS, China Unionpay) in the Mainland China or Macau, please activate the overseas ATM transaction function in advance.

No. You can still perform cash withdrawal at overseas ATMs from now till 28 February 2013.

Yes. Customers are required to perform activation of overseas transaction function for each card separately (including joint account ATM cards and the supplementary credit cards).

Starting from 1 March 2013, if you have registered the NET Banking / NET Credit Card or Phone Banking Service, you can logon to perform activation, the settings will take immediate effect. For the details of procedure, please refer to "Overseas ATM Transaction Settings" at CMB Wing Lung Bank website & the Activation Guide. 

Also, customers can get the related form by contacting our Customer Service Hotline at 230 95555 during our office hours and submit the form by fax. The settings will be completed within 2 working days upon receipt of the application. 

Starting from 15 January 2013, you can also activate the Overseas Transaction Function in advance by setting the validity period through one of the above channels.

The service of pre-setting overseas ATM transaction is available for 24-hour. 

Please note that there may be a temporary service suspension of "Overseas ATM Transaction Settings" due to daily system maintenance. You can retry after several minutes. 

Yes, you must perform the related settings at designated ATMs displaying the ​ logo.

Yes, but you are still required to conduct settings for all joint name account ATM cards separately. The new settings will not be applied to other joint name account ATM cards.

The minimum setting amount is HKD500 equivalent. 

If you withdraw cash from HKD or RMB account using CMBWLB ATM card, the daily maximum withdrawal limit is HKD20,000 equivalent. 

If you withdrawal cash from credit card account, the limit is subject to daily cash advance limit (maximum HKD10,000) or the available cash limit of your credit card account*, whichever is lower. 

*Remarks: The available cash limit equals to the remaining amount of credit limit with all transactions deducted. 

Daily maximum withdrawal limit for each CMBWLB ATM card / credit card is HKD20,000 equivalent. 

For details, please refer to "Overseas ATM Transaction Settings" at CMB Wing Lung Bank website.

No. The Service Start Date must be a date within the coming 6 months , subject to HK time. 

If the date you perform setting is 1 April 2013, you can set the “Service Start Date” as any date between 1 April 2013 and 1 October 2013 (both dates inclusive); however, it is not allowed to enter any dates after 1 October 2013 as the “Service Start Date”

No. The Service End Date must be a date prior to the Card Expiry Date . 

The Expiry Date is embossed next to “VALID THRU” on the card face with format mm/yy, such as 10/22. 

In “Overseas Transactions Settings”, you are required to enter a complete Service End date with specific year, month & date. If the Card Expiry Date is 10/22, you can enter 31/10/2022 as the Service End Date, i.e. the last date of the month of the Expiry Date

The card sequence number is 2-digit number embossed below the cardholder name on the card face

If you have registered a valid mobile phone number , we will send an SMS alert to you after the system processed your request. 

If you cannot receive the SMS, it may due to different factors like incorrect mobile number registered or signal issues. If you need any assistance, please contact our Customer Service Hotline 230 95555. 

To update the mobile phone number registered at our Bank, please visit our Head Office or any of our branches in person.